Refund policy

Refine Tune Cancellations & Refunds Policy

At Refine Tune, a division of Eastcommerce Marketplace LLC, we prioritize customer satisfaction and adhere to the highest standards in our return policies. Should you have any queries, please reach out to us at contact@refinetune.com or Call us at +1-315-961-7638

Return Policy

We accept returns of any kind within 30 days of purchase. If the return is due to buyer's remorse, the responsibility for shipping the product back to us is yours. We offer a 30-day money back guarantee on both opened and unopened bottles.

If you have a faulty product, please reach out to our support team via email or call us at +1-315-961-7638, or email us anytime at contact@refinetune.com. In case if it is a genuine fault, please come back to us within 5 days so we can ship you a replacement product.

Replacement Policy

If you need to replace a product for any reason, you will be responsible for covering both the cost of shipping the item back to us and the shipping cost for the replacement item. Replacements will only be processed after the original item has been received and inspected by our support team.

Damages and Issues

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the situation and make a decision regarding a refund or replacement.

Refunds

Refunds will be processed after our support team confirms that the returned item meets our policy criteria. For returns due to buyer's remorse, the responsibility for shipping the product back to us remains with the customer Approved refunds will be issued to your original payment method within 14 business days. If more than 15 business days have passed since your refund was approved, please contact us at contact@refinetune.com.

Cancellations (Before Order Ships)

If you wish to cancel an order before it has been shipped, please contact us immediately to process your full refund. Reach us during business hours at +1-315-961-7638, or email us anytime at contact@refinetune.com.

Shipped but Not Received

If shipping exceeds 30 days and you have not received your product, contact us to request an after-sales return and refund. We will either reship or refund you in full.

Shipping Label Created but Not Updated

If the tracking number shows no update for over 10 working days (excluding special periods), you can request a full refund.

Incorrect Delivery Address

If you submitted an incorrect address, contact us immediately to amend it. If a product is lost due to an incorrect address, you will be charged for re-shipping.

Receiving the Wrong Product

If you receive the wrong product, send proof via photo or video. You may return the product for a full refund or request the correct product to be shipped. The supplier will cover the shipping costs for returns.

30-Day Money-Back Promise

We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on both opened and unopened bottles. Please contact our support team at contact@refinetune.com within 30 days of your received order for instructions. Our customers are responsible for paying for the shipping cost to send back returning product.

Contact Us

For any questions or concerns, contact us at

Phone: +1-315-961-7638
Email: contact@refinetune.com
Address: 30 N Gould St STE 100, Sheridan, Wyoming 82801, USA